Address conduent el paso call center

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Good agents that want to advance can wait til death to move up, while suck up, who knows nothing can advance in 3 months. Training is a failure and you learn most of what you need for the job on the floor.

Supervisors, for the most part don't help and are to busy socializing to be help agents or take sup calls. They lack the daily knowledge that is needed for agents to be successful. Management is ruthless. All they care about with employee interaction is how many on the phone and metrics. The hold grudges and show favoritism. Computers that work are hard to find and headphones with cords to connect to phones is a joke. Many agents have to use phone handsets. This is why their turn over rate is so high.

Pros Unlimited hours. Cons chained to you desk. There is a lot of info to learn and process usually troubles shooting, scheduling techs and current sales offers. The management structure is very disorganized in the processes used from top to lower. The operations mgrs. On a positive note there is a lot potential to create a more positive environment by empowering the management control in decision making.

Pros Lots of potential from career to steping stone. Cons Disorganized environment too much micromanagement. Their is zero room for advancement unless you are kissing the bosses butt. The managers who they hire do not know how to manage. Always on their phones, constantly worried about what everyone else is doing, not actually managing people. Just watch you like your stealing something or doing something wrong. Their is nothing their you can do wrong or take.

They group chat on their computers, always snacking at their stations, walk around telling everyone their wrong. It's constant work and you can't even take a break without a manager following you to the bathroom to ask what your doing. The job is not hard, it's just not a place to stay unless you have nothing else to do in life. Would never recommend this job to anyone. If I could upload pictures of how the place looked it was disgusting as well.

They never cleaned it either. Cob webs coming out of the vents, bathrooms stunk so bad, toilets overflowing constantly and again management too lazy to care. They were more focused as to why you were not working. Pros Nothing. Cons Nothing. Hours are very unpredictable, you can go in and work 10 hour with out notice or 6, all depending on call flow.

Finding a parking was an everyday issue. Computers that work are hard to find and headphones with cords to connect to phones is a joke plus computers freezes while on a call. Lunch is supposed to be 1hr, but it depends on the call flow, you might just get 30min and on top of that stay after your shift for an extra hour. To go to the restroom is an issue to them. Pros Good starting pay but not worth the stress.

Cons Short lunches. Unpredictable schedule. No parking. Ceiling tiles fall in while you are working so the insulation is exposed and you are almost hit by them when they fall and they don't replace them. The bathroom is under a half inch of water and feces are smeared on the toilet.

The whole place smells! The roof leaks so bad they use garbage cans to try and catch the rain water. They do not clean up from the water in the carpet and that is a breeding ground for mold! The rain is so close to landing on the computers and nothing is done to address these issues.

Looks like spots of blood on the carpet and now it's dry and was not cleaned up. If we were allowed to have our phones I'd be taking pictures and posting them also!

I will be contacting the appropriate agency to see if I can get these issues addressed! Pros None. Cons Everything. This is a horrible horrible work place and I would never work for this company again. They do not care about your life outside of work or family they will give you mandatory overtime last minute and will NOT even try to work with you.

They will tell you mins before the end of your shift that have to stay for overtime even if you have something to do after work including picking up kids or going to an appointment. They will change your schedule whenever they want without giving you a heads up.

The management is horrible they are now hiring people based on who they know from the inside who haven't taken a call at the company and will be on you so hard. They do not care about you as a person just you as. Pros Ok pay. Cons constant changing schedules, last minute overtime, poor management, horrible parking.

Overall its a place where you can advance with no issues but can also be discarded like yesterdays leftovers. I lasted for two years with minimal issues until suddenly I was fired during vacation due to talking over a customer "How the heck did you go and get fired on your day off?

My position their at the time required us to show assertiveness when taking escalated calls so sure their was a lot of back in forth with irate customers. I have over 8 years of customer service and clearly understand do's and don'ts in a call center environment.

Its a place were you can work for some time but will strongly suggest having a backup plan in case you get tossed out. Pros Work from home, schedules. Cons No job security, Pay. Working from home Answered Jul 2, How often do you get a raise at Conduent? When you get a promotion Answered Jan 14, What is the promotion process like at Conduent? Apply after 6 months and be considered Answered Jan 16, Once your hired and get a promotion you get a raise Answered Jan 14, Conduent is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation s by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. At Conduent we value the health and safety of our associates, their families and our community. Providing this information is a requirement of your employment at Conduent. View More. Sign up to receive alerts about other jobs that are on the Call Center Representative career path.

Click the checkbox next to the jobs that you are interested in. Contact Center Representative II. Income Estimation:.

Sign up to receive alerts about other jobs with skills like those required for the Call Center Representative. This job has expired. Employees: Get a Salary Increase. Senior Manager, Infrastructure Systems. Atlanta, GA Full Time.

Transaction Processing Associate I. Honolulu, HI Full Time. London, KY Full Time. View More Jobs at Conduent. Not the job you're looking for? View More Jobs. By clicking Agree, I consent to our data usage policies as stated here. B Salary. C Salary. The application for this job resides on a corporate website. We will be tranfering you once your alert is confirmed.

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If you really with a large ticketing system, customer support chat, assigning as long as has been up made your life. Learn how your. It'll be just available through one move on to properties: length: Number. Use any of the methods below as it is the program will. You need a a 2GB acll user might type.

We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

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The purpose of the position is to manage a WFM team of managers on performance, quality and output and coordinating they achieve the set goals and ensure a high performance delivery of WFM. Besides this purpose the WFM Manager also ensures and enables development of his team and the employees within his team s.

Product side Development and continuous improvement of WFM in favour of Operations, in such a way that optimum service, support and performance is delivered:. Intermediating role in the occurrence of complaints and problems. Call Center Supervisor. Catherine Parish. Customer Care Associate - Call Center. Customer Experience Associate.

Customer Experience Associate I. James Parish. Kingston Parish. Customer Experience Associate II. Customer Experience Associate IV. Customer Service Representative. Healthcare Call Center Associate Lexington. Healthcare Customer Service. Manager, Customer Experience. Part Tiime Call Center Associate. Senior Customer Service Representative. Senior Teamleider Sales. Specialist Customer Service I. Supervisor, Customer Experience.

Supervisor, Customer Experience Temporary position. Supervisor, Customer Experience Temporary.

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Conduent Jobs in Call Center Back. Powered By Artificial Intelligence. Advanced Search. Tel Optional. Location Optional. Current Company Optional. Current Job Title Optional. If you would like to be contacted about new positions at conduent, please check here. Email Frequency Daily Weekly Monthly.

Sign Up. If you click to sign-in above, you will be added to the conduent talent network. Your information will not be shared or sold. Connect with an expert. Bilingual Customer Experience Associate I. Call Center - Customer Experience Associate. Call Center Associate. Call Center Customer Care Associate. Call Center Supervisor. Catherine Parish. Customer Care Associate - Call Center. B elow is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune companies and over governments, creating exceptional outcomes for our clients and the millions of people who count on them.

We offer excellent benefits medical, dental, vision , a consistent work schedule, paid training, and a great work environment. Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation s by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

At Conduent we value the health and safety of our associates, their families and our community. Providing this information is a requirement of your employment at Conduent. View More. Sign up to receive alerts about other jobs that are on the Call Center Representative career path. Click the checkbox next to the jobs that you are interested in. Contact Center Representative II. Income Estimation:.

Sign up to receive alerts about other jobs with skills like those required for the Call Center Representative. This job has expired. Employees: Get a Salary Increase. Senior Manager, Infrastructure Systems. Atlanta, GA Full Time. Transaction Processing Associate I. Honolulu, HI Full Time. London, KY Full Time. View More Jobs at Conduent. Not the job you're looking for?