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Was this article helpful? Feedback Please tell us how we can make this article more useful. Characters Remaining: When launching Network Connect NC the installation process fails with the error nc. For some users, when launching Network Connect the installation process fails and the following error is displayed: nc.
This error appears if the Network Connect dsNcService component is not running. Also check whether the Java installed on the client machine is enabled or disabled.
If Java is disabled, then enable it. Note : If Java is disabled for a long time, it is recommended to uninstall the existing version of Java and install a latest version of Java on the client machine Restart the computer. Network Connect will launch successfully.
Verify that the service has not been disabled for the hardware profile that you are using. If it has, click Enable. Click the General tab. Verify that the service has not been disabled in the Startup Type box. If it has, click Automatic to have it start when you start the computer. Re-establish Network Connect session. Cause A software error caused the Network Connect tunneling service to terminate.
Due to the security policies configured on the secure gateway, your. You may have typed a non-. This may be due to either a. Otherwise, the PAC file may. Action Check with your network administrator and try signing in to the secure gateway. The PAC script may contain. Cause An error occurred while uninstalling Network Connect.
Cause The st and -alone Network Connect upgrade package failed to download due to a. Action Check with your network administrator before attempting to install Network. After your session has terminated, launch Network Connect or sign in to. If you choose not to extend your Network Connect session, due to. Extended embed settings.
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This Agreement and associated documentation has been written in the English language, and the Parties agree that the English version will govern. Translation: The parties confirm that this Agreement and all related documentation is and will be in the English language. Cause The Windows Secure Application Manager session may have timed out, or the maximum session length may have been reached. You may also have inadvertently signed out of the secure gateway, or experienced a loss of network connectivity.
Action Sign in to the secure gateway again and launch a new Windows Secure Application Manager session. You may have originally accessed the secure gateway using a Web proxy. Cause You may have originally accessed the secure gateway using a Web proxy or you may have an incorrect DNS server configured. Action Verify that the Web proxy is set correctly on your browser and is reachable and verify DNS connectivity and resolution.
If you are not directed to the secure gateway home page, contact your system administrator to verify network connectivity. You cannot operate more than one Windows Secure Application Manager at a time.
Action Terminate the existing Windows Secure Application Manager session manually before reconnecting to the secure gateway. You need to reboot your computer to complete the installation process. Close all applications to avoid loss of data and click OK to reboot your computer. Cause This is an informational message. You must reboot your computer to complete driver configuration. Cause When Windows Secure Application Manager file sharing is enabled on the secure gateway, the neofltr.
This automatic configuration requires you to reboot your computer. You need to reboot your computer to restore the original application order. Cause An application may have recently been installed on this client that overrides the Windows Secure Application Manager application order. Cause The Windows Secure Application Manager has detected that other applications have installed the specified Layered Service Provider program s on your system.
These LSPs are often spyware applications that do not conform to any security st and ards. Contact your system administrator for instructions on uninstalling the applications or otherwise dealing with the LSPs.
Cause The Windows Secure Application Manager performs tasks within the registry and the file system requiring administrator privileges unavailable to the current user. You need to upgrade your version of the Windows Secure Application Manager, which requires you to reboot your computer. Action You need to upgrade your version of the Windows Secure Application Manager, which requires you to reboot your computer.
Close all applications to avoid loss of data, reboot your computer, and sign in to the secure gateway again. Action You must add destination hosts to Internet Explorer's proxy exception list to enable access via the Windows Secure Application Manager. Cause The installation was preempted or there was an error during installation. Action Forward relevant component logs to your system administrator. Then, try uninstalling and re-installing the Windows Secure Application Manager.
You may need to manually uninstall the Windows Secure Application Manager before you can re-install. You need to reboot your computer to complete the upgrade process. Cause The operating system on your computer does not support installing or operating the Windows Secure Application Manager. Action No action on your part is necessary. You need to upgrade the Windows Secure Application Manager, which requires you to reboot your computer.
Close all applications to avoid loss of data and click OK to reboot. Cause You are running a version of the Windows Secure Application Manager that is incompatible with the version on the secure gateway. Action You need to upgrade the Windows Secure Application Manager, which requires you to reboot your computer.
Close all applications to avoid loss of data and then click OK to complete the Windows Secure Application Manager uninstallation and reboot your computer. Cause This is a warning message is designed to make you aware of a potential issue resulting from the Windows Secure Application Manager uninstallation process. No upgrade is required.
Cause You are attempting to upgrade the Windows Secure Application Manager st and alone installer, but the up-to-date version already exists on your computer.
Action Use the existing st and -alone installer on your computer. Action Ensure that the current user on this computer has administrator privileges or the Juniper Network s Win32 Installer Service loaded.
The file might have been deleted, become corrupted, or been moved. Your system administrator might also have disabled the log file setting on the secure gateway. Action Contact your system administrator. Cause The directory where the log files are located could not be opened because the current user does not have appropriate access permission.
You need to terminate the current session and launch the Windows Secure Application Manager again to enable the new setting. Cause Your Windows Secure Application Manager session has been inactive for a period of time sufficient to trigger an automatic termination. The system administrator configures this value on the secure gateway. Ensure that any work dependent on the secure gateway session is saved before the session times out. Cause Your session duration is approaching the maximum session time-out value configured on the secure gateway.
Action Click OK and ensure that any work dependent on the secure gateway session is saved before the session times out. Then, start a new secure gateway session. Loading English resource library, instead. Cause The specified resource library could not be found.
If the resource you want to use is still inaccessible, contact your system administrator. If the specified resource library is still inaccessible, contact your system administrator. Cause The Network Connect st and -alone client credentials are valid, but a required component is missing. Action Uninstall and then re-install the Network Connect st and -alone client before trying to start Network Connect again. Please terminate your existing session before starting a new one.
Please reinstall Network Connect. Action Uninstall and re-install Network Connect and try to sign in to the secure gateway again. If Network Connect is still not properly installed, contact your system administrator.
Click No to sign in to Network Connect manually. Cause Your system administrator has enabled the GINA automatic sign-in function on the secure gateway, which automatically starts Network Connect when you sign in to Windows. This function will take effect the next time you boot your computer and start Windows.
Action This is an informational message. Click OK to continue. Cause Your system administrator enabled the Graphical Identification and Authentication GINA automatic sign-in feature for this user role on the secure gateway, but your computer has an existing GINA component installed from another application.
After you have signed in to Windows, sign in to the secure gateway and launch Network Connect from the secure gateway Web console page. This change will take effect the next time you start Windows. Cause The GINA automatic sign-in function was originally enabled for this user, but the system administrator has disabled the function on the secure gateway.
Action Click OK to continue your network connect session. Cause You either do not have appropriate administrative privileges, or you do not have the Juniper Installer Service installed on this computer. Cause Your system administrator disabled GINA for your user role, however, you either do not have appropriate administrative privileges, or you do not have the Juniper Installer Service installed on this computer. Action Contact your system administrator to get the Juniper Installer Service, or the correct Network Connect application, installed on your computer.
Auto-connect enables you to launch a Network Connect tunnel when Windows starts. Would you like to reboot now? This setting is only enabled if the secure gateway administrator has allowed the user to select the option on the client. Click No to reboot your computer later. Click Cancel to close the dialog box without activating the auto-connect option.
Network Connect installation has terminated. Action Click OK to exit installation. Cause The folder is either requires privileged permissions, is not present, has been deleted or moved, or has become corrupt. Then, sign out of Network Connect and sign in to Windows again.
If you still cannot open the application data folder, contact your system administrator. Cause This messages confirms that the log file has been successfully updated.
No action on your part is required. Cause The Network Connect client timed out waiting for a response from the secure gateway. If you are still unable to sign in, contact your system administrator.
Cause Network Connect is unable to retrieve and display secure gateway connection information. Check your firewall or network configuration to ensure that the client has network connectivity to the secure gateway. If you are still unable to view connection information, contact your system administrator. Cause Network Connect is unable to attach to the automatic secure gateway connection established during Windows sign-in. If you are still unable to attach to the automatic secure gateway connection, contact your system administrator.
The Network Connect service may have become disabled, or a problem may have occurred during Network Connect installation. If you are unable to connect, uninstall and reinstall Network Connect and try signing in again. If you are still unable to open a connection to the NCService component, contact your system administrator. This is likely a network or firewall problem, or may be configuration issue on the secure gateway.
Then, try to connect to the secure gateway again. If you are still unable to open a connection to the secure gateway, contact your system administrator. Cause Network Connect is unable to get connection configuration information from secure gateway. The connection to the IVE may have been lost. Click No to close the Network Connect client. It is possible a network adapter or other piece of hardware failed. You can also try uninstalling and reinstalling Network Connect.
This proxy server requires valid authentication credentials to allow connection to the secure gateway Action Input valid credentials into the proxy authentication dialog box. If you are still unable to connect to the secure gateway, contact your system administrator.
Cause Network Connect received an error while retrieving connection information from the secure gateway. The secure gateway may have become unreachable, or might not be operating correctly. You might also try uninstalling and re-installing your Network Connect client. Cause The Network Connect service is not running and the current user does not have adequate administrative privileges to start the service. If you still cannot launch Network Connect , contact your system administrator.
Cause The Network Connect client has been disconnected from secure gateway because the session timed out. Your session may have reached the idle session time-out or the maximum session length your administrator configured on the secure gateway.
Cause Your system administrator has enabled the TOS feature for your user role, but the local Network Connect client application cannot enable it. Cause Your system administrator has disabled the TOS feature for your user role, but the local Network Connect client application cannot disable it.
Cause Your Network Connect session has been inactive for a period of time sufficient to trigger an automatic termination. Cause Your Network Connect session is approaching the maximum session duration configured by your system administrator. Action After the session has terminated, sign in to the secure gateway and launch Network Connect again.
Cause Your system administrator has disabled the TOS feature for your user role and you must reboot your computer to disable TOS, locally. Cause Your system administrator has enabled the TOS feature for your user role and you must reboot your computer to enable TOS, locally. Do you want launch Network Connect? Note: If you click No, the Network Connect client application will be installed on your computer, but will not launch.
You are running a version that is older than on the secure gateway. After Windows starts, sign in to the secure gateway and upgrade your version of Network Connect Cause You are running a version of Network Connect that is older than the version on the secure gateway.
Action After Windows starts, sign in to the secure gateway and upgrade your version of Network Connect. GINA may have been enabled on this role in a prior installation and then disabled by the system administrator.
Cause You may have signed in to the Windows session using cached credentials that do not match the Windows NT or Windows Active Directory domain credentials. Action Ensure that your computer is a member of the correct Windows NT or Windows Active Directory domain and that your Windows sign-in credentials are valid. Cause The proxy server option has been activated, but the proxy IP address or host name is invalid or no proxy server information has been specified.
Action Ensure that the proxy server information is valid and try to sign in to the secure gateway again. Cause The URL specified is invalid or formatted incorrectly. Cause The port specified for the proxy server is incorrect or is not a TCP port. Action Contact your system administrator to verify the port number for the proxy server. Cause The user name field has been left empty.
Action Specify a valid user name and try to connect again. If you believe the user name and password you specified are correct, contact your system administrator. Cause A Network Connect tunnel between the client and the secure gateway could not be established. Your network may have suffered a temporary loss of connectivity, there may be an issue with your proxy settings, or there may have been a communication error between the Graphical Identification and Authentication GINA automatic sign-in feature and the Network Connect service.
Action Contact your system administrator to verify network connectivity, proxy settings, and secure gateway settings. Then sign in to the secure gateway and re-install Network Connect. You are associated with multiple user roles on the secure gateway, which is not compatible with the Graphical Identification and Authentication GINA automatic sign-in feature.
Action The system administrator must ensure that GINA is disabled for the user, or the user is only associated with a single role. The Graphical Identification and Authentication GINA automatic sign-in feature will not attempt to sign in to the secure gateway again during the current windows sign in session.
Cause The secure gateway was unable to authenticate the specified user credentials after two consecutive attempts. If you believe the credentials used during Windows sign-in were correct, contact your system administrator. Cause The user currently signed in to this computer does not have administrative privileges, which are required to install and run the Network Connect client.
Action Sign in to Windows as the system administrator and try to install Network Connect again. Please manually uninstall the Network Connect client and try installing again. Network Connect may have been partially installed, causing the un-installation step in the upgrade process to fail. Action Click OK to close this message box, manually un-install Network Connect , and then install the upgraded version.
Would you like to reboot your computer now? The prior version of the NCService component may not have stopped within the Service Control manager. Cause The uninstallation portion of the Network Connect setup process encountered an error when stopping the NCService component. You must reboot your computer to correct the problem.
Network Connect setup has terminated. Cause You do not have administrator privileges. Your system does not currently allow certain components of Network Connect to be installed on your computer. Please refer to the secure gateway online documentation for instructions on how to turn on plug and play. Cause This message appears when Plug and Play has been disabled by some other application on the computer. This prevents complete installation of the Network Connect driver.
Save your work and then click OK to restart your computer. Cause You are installing Network Connect on a Windows 98 system, which requires you to reboot your computer to complete the installation process. Action Save your work, close all running applications, and click OK to reboot your computer.
Macintosh Error Messages Cause You are removing Network Connect from a Windows 98 system, which requires you to reboot your computer to complete the uninstallation process. Cause The secure gateway was found using the st and -alone Network Connect client, but the connection was refused or timed out. Action Ensure you have entered the host name or IP address correctly and try signing in to the secure gateway again.
You may have entered an incorrect host name, or there may be a DNS configuration problem. Action Ensure that you entered the host name or IP address correctly and try signing in to the secure gateway again.
If you still cannot establish a connection to the secure gateway, contact your system administrator. Cause The Network Connect st and -alone client could not retrieve required data from the secure gateway. This can happen when using an HTTPS proxy that is not properly configured, resulting in Safari showing a blank page for any session information passing through the proxy.
You can only launch one Network Connect session on your computer at a time. See the Log Viewer for more information. Action Sign in to the secure gateway again. If you cannot establish a connection to the secure gateway, contact your system administrator. Cause The version of the st and -alone Network Connect client on your computer is not the same as the version on the secure gateway.
Action Click Upgrade to upgrade your version of Network Connect , or click Cancel to terminate the connection. Due to the security policies configured on the secure gateway, your connection was terminated. Changes may have been made to your System Preferences, network interfaces may have come up or gone down e. If you are using a st and -alone client, you are re-directed to the Network Connect sign-in window.
If you are using a Web-launched client, the program will exit. There may have been a problem during installation. Cause Network Connect was able launch and initiate communication with the secure gateway, but, for an unknown reason, couldn't start the tunneling service. This may have been the result of a non-zero exit code—usually indicative of a software crash. Cause Due to session duration restrictions configured on the secure gateway, your Network Connect session expired.
Action Check with your network administrator and try signing in to the secure gateway again. The PAC script may contain syntax errors. Action Check with your network administrator before attempting to uninstall or sign in to the secure gateway again. Cause The st and -alone Network Connect upgrade package failed to download due to a network error. Action Check with your network administrator before attempting to install Network Connect again. Cause Due to session length restrictions configured on the secure gateway, your session will expire when the timer counts down to zero.
After your session has terminated, launch Network Connect or sign in to the secure gateway again. If you choose not to extend your Network Connect session, due to inactivity, your session will expire when the timer counts down to zero. Action Click Extend Session to extend your session, click Sign Out to terminate your connection to the secure gateway, or click Do Nothing to allow the connection to expire once the timer has counted down to zero. More documents Similar magazines Info.
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Follow Us. About Us. Corporate Responsibility. Investor Relations. Image Library. Find a Partner. Find a Distributor. Partner Login. Generative AI aka Generative Tech is the term used to describe computer technology that produces human like content from basic inputs like plain text. We show you what is in the Meta Quest 2 box, how Read more…. Restart the machine. If it is not running, it likely will not start, and if you try to VPN in you will likely see error Manually install the Pulse Installer Service.
Try to VPN in If this still fails, run a Windows patch cycle yes, one of the many machines I was working on apparently needed this, even though it was last patched about 6 weeks prior.
Categories: Other Technologies. Tags: error kb pulse secure. Such a mess Reply. I spent so much time on this problem, your instructions were bang on.
WebApr 13, · TSB - EOL notification for Pulse Secure’s Network Connect (NC) client and Windows Secure Application Manager (WSAM) client software features. WebNov 13, · I have 2 users who are unable to install Network Connect at all. No matter how many times I remove and delete the Juniper files and folders off their Users . WebNov 27, · Jul 25, · Juniper Network Connect Error: waterbirdforsale.com – Cannot start the Network Connect waterbirdforsale.com: Apr 25, · SOLVED: Pulse Secure Cannot Start The .